Last updated: 24 July 2026
Version: 2026-08-05
These Terms and Conditions ("Terms") are a legal agreement between you ("you", "your", the "Customer") and PixaTech AI Ltd, a company registered in England and Wales with company number 17103598 and registered office at 66 Paul Street, London, England, EC2A 4NA, trading as "PixaStack" ("PixaStack", "we", "us", "our"). By accessing or using the PixaStack service (the "Service") you agree to be bound by these Terms.
By accessing and using PixaStack, you accept and agree to be bound by these Terms. If you do not agree to abide by them, please do not use the Service.
Subject to your compliance with these Terms and payment of any applicable fees, PixaStack grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service for your own commercial creator operations during the term of your subscription. You may not:
All rights not expressly granted to you are reserved by PixaStack.
You are responsible for maintaining the security of your account and password. PixaStack cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
Some parts of the Service are billed on a subscription basis. You will be billed in advance on a recurring and periodic basis. Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select.
5.1 Subscriptions and contracts. We issue refunds for contracts only within the first 14 days of the original purchase of the contract. Requests for refunds after this period will be considered on a case-by-case basis.
5.2 Bespoke, made-to-order content is different. The 14 day rule in clause 5.1 does not apply to content we produce to your order. That means Studio Pro packs (section 7) and Model Store packs (section 8). These are made to your own specification, to your references, your brief, or the specific character you chose, and once produced they cannot be sold to anyone else.
5.3 Why. In plain English, the usual consumer cancellation right does not cover goods or digital content made to the customer's own specification or clearly personalised, and it does not cover digital content whose supply has already begun with the customer's agreement. When you place a Studio Pro or Model Store order you are asking us to start producing your content, and you agree that we may begin before any cancellation period would otherwise have ended. You accept that you lose the usual cancellation right once we have begun.
5.4 Cancelling before production begins. You may cancel a Studio Pro or Model Store order at any time before we start producing it, and we will refund you in full. Email team@pixastack.app as early as you can.
5.5 Once production begins. Once we have started producing your order the fee is non-refundable. The one exception is the defect policy, under which we replace defective content free of charge: see clause 7.5 for Studio Pro and clause 8.8 for the Model Store.
5.6 Orders we cancel. If we refuse or cancel your order ourselves, for example because your references breach clause 7.2 or because your brief asks for content we will not produce, we refund you in full.
5.7 Nothing in this section affects your legal rights in respect of content that is faulty or not as described.
IMPORTANT: PixaStack uses artificial intelligence to generate content suggestions, captions, and messages. You acknowledge and agree that:
IMPORTANT: If you enable the AI Chatbot feature, you acknowledge and expressly agree to the following additional terms:
CHATBOT COMMISSION BILLING TERMS:
DISCLAIMER OF LIABILITY FOR AI CHATBOT:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PIXASTACK SHALL NOT BE LIABLE FOR ANY DAMAGES, LOSSES, OR COSTS ARISING FROM OR RELATED TO THE AI CHATBOT FEATURE, INCLUDING BUT NOT LIMITED TO: (a) incorrect or inappropriate messages sent to fans; (b) missed sales opportunities; (c) fan complaints or account issues; (d) pricing errors or incorrect content offers; (e) any misrepresentation of you or your content; (f) any violation of Fanvue's or OnlyFans' terms of service resulting from chatbot messages; or (g) any other consequences of automated AI messaging. By enabling the AI Chatbot, you expressly waive any claims against PixaStack arising from the chatbot's operation and accept full responsibility for its use.
7.1 What Studio Pro is. Studio Pro is a done for you content service. You upload reference images of a model you already operate, you give us a brief, and we produce a bespoke content pack to that brief. The pack is delivered into your Content Studio library. What each pack contains, the turnaround, and the price you pay are all shown at checkout before you commit.
7.2 Your references: what you confirm to us. For every reference image you supply, you confirm that:
You must accept all of these at checkout before you can place an order. You are responsible for their accuracy, and you remain responsible for them after the order is placed.
7.3 Orders we will not take. We may refuse or cancel an order at any time if we believe your references breach clause 7.2, or if your brief asks for content we are not willing to produce. Where we do that, we refund you in full.
7.4 Turnaround. Turnaround is quoted in business days, not calendar days, and it runs from the point we have everything we need from you. It is a good faith estimate of when we expect to deliver, not a contractual deadline. Delay on its own is not grounds for a refund.
7.5 Defects. We replace any image or video with visible deformations or artefacts, free of charge, within 7 days of delivery. Everything is generated to your references and brief, so content is otherwise delivered as is. To claim, tell us which items are affected within that 7 day window and we will replace them.
7.6 What the defect policy does not cover. Clause 7.5 covers defects, not preferences. It does not cover creative changes, a change of mind, wanting a different look or a different vibe, or asking us to redo content that matches the brief you gave us. If you want something different from what you briefed, that is a new order.
7.7 What you get. Once your payment has cleared, the delivered images and videos are yours. We assign to you all rights we hold in them, and we charge no further licence fee. You may use, edit, publish and sell that content commercially on your own platforms, subject to those platforms' own rules and to applicable law.
7.8 What we do with your order. We do not resell or redistribute your delivered pack, and we do not supply it to any other customer. We may keep anonymised, non-identifying learnings from producing it, such as technical settings and quality notes, to improve the service generally.
8.1 What the Model Store is. The Model Store sells pre-made AI characters. You choose a character and a content pack for that character, and we deliver that pack into your Content Studio library. There are no reference uploads and no brief, because the character already exists. What each pack contains, the turnaround, and the price you pay are shown at checkout before you commit.
8.2 These are not real people. Every model in the Model Store is an AI generated character. She is not a real person, no real person is depicted, and she is an adult persona (18+). Nothing in the Model Store is a photograph of, or is intended to represent, any identifiable living individual.
8.3 Exclusivity: what it means. Each model is sold once. When a model is bought we withdraw her from sale permanently and mark her SOLD, and we will not sell that same character to any other customer.
8.4 Exclusivity: what it does not mean. Exclusivity is a promise about our own conduct, and nothing more. It is not a guarantee that no visually similar AI character exists anywhere else, now or in the future, whether produced by us as a different character, by another customer, or by any third party. AI generated faces and bodies can and do resemble one another. Exclusivity gives you no trademark, no registered right, no likeness monopoly, and no right to stop anyone else using a character you consider similar.
8.5 What you get. Once your payment has cleared, the delivered images and videos are yours. We assign to you all rights we hold in them. You may use, edit, publish and sell that content commercially on your own platforms, subject to those platforms' own rules and to applicable law.
8.6 Reservations. When you take a model to checkout we hold her for a short period, currently a couple of minutes, so that two people cannot buy the same model at the same time. If you do not complete payment, the hold is released automatically and the model returns to sale. A reservation is not a purchase and it gives you no rights over that model. We may also limit how many models you can hold unpaid at any one time.
8.7 Refunds. Model Store packs are bespoke, made-to-order content and are covered by section 5. In short: you may cancel for a full refund before we begin production, and once production begins the fee is non-refundable except under the defect policy below.
8.8 Defects. As with Studio Pro, we replace any image or video with visible deformations or artefacts, free of charge, within 7 days of delivery. Content is otherwise delivered as is. Clause 7.6 applies here too: the defect policy covers defects, not creative preferences.
8.9 Fanvue launch support (free add-on). Where you create the model's Fanvue account using our referral link, we provide launch support at no extra charge. That means we will liaise with Fanvue on your behalf to seek a verified badge for the account and to support her early visibility.
8.10 What launch support does not promise. Fanvue is an independent third party. Verification, badges, placement, promotion and every other platform decision are entirely Fanvue's, not ours. We cannot and do not guarantee any particular outcome, any timescale, any verified badge, or any level of followers, engagement, views or earnings. Not obtaining a badge, or obtaining one later than you hoped, is not a defect in your pack and is not grounds for a refund.
8.11 What you need to do. We cannot act until you have created the Fanvue account through our referral link and sent us the model's Fanvue profile link. Send it to team@pixastack.app. If you sign up to Fanvue by any other route, the free launch support does not apply.
8.12 Referral disclosure. We may receive a referral benefit from Fanvue when you sign up through our link. This is an affiliate arrangement. It costs you nothing and it does not change the price you pay us.
8.13 No earnings guarantee. Nothing in the Model Store, on the model pages, or in any related material is a promise, projection or guarantee of income. Results depend on how you run the account and on factors outside our control. You are responsible for your own commercial decisions.
9.1 Where PixaStack Processes personal data on behalf of you (the Customer) in the course of providing the Service, in particular personal data relating to your fans and subscribers, the Data Processing Agreement is incorporated into and forms part of these Terms. By accepting these Terms, you accept the Data Processing Agreement and you instruct PixaStack to Process such personal data in accordance with it.
9.2 For the purposes of the UK GDPR, you are the Controller and PixaStack is the Processor in respect of the personal data described in the Data Processing Agreement.
9.3 PixaStack's handling of your own personal data (as a user of the Service) is described in our Privacy Policy.
9.4 The current list of Sub-processors engaged by PixaStack is available at pixastack.app/sub-processors.
9.5 Capitalised terms used in this section have the meanings given in the Data Processing Agreement or the UK GDPR.
PixaStack is a collaboration and scheduling platform. You understand and agree that:
Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, or other material. You are responsible for the content that you post on or through the Service, including its legality, reliability, and appropriateness.
12.1 The Service and its original content (excluding content provided by users), features, and functionality are and will remain the exclusive property of PixaStack and its licensors. The Service is protected by copyright, trademark, and other laws.
12.2 Content you buy from us is different. Clause 12.1 is about the Service itself: the platform, the software, and our own materials. It does not apply to content you purchase from us. Where you buy a Studio Pro pack or a Model Store pack, the delivered images and videos become yours once your payment has cleared, as set out in clauses 7.7 and 8.5. Until payment has cleared, all rights in that content stay with us.
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever, including without limitation if you breach the Terms. On termination, the treatment of personal data processed on your behalf is governed by the Data Processing Agreement. Your own account data will be retained or deleted in accordance with our Privacy Policy.
If we receive complaints about your behavior, whether abusive or otherwise, or if we determine that your conduct is not in the spirit of the SFS (Shoutout for Shoutout) collaboration system, we reserve the right to terminate your account immediately without refund. This includes, but is not limited to:
14.1 Nothing in these Terms limits or excludes either party's liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be limited or excluded under applicable law.
14.2 Subject to clause 14.1, in no event shall PixaStack, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, data, use, goodwill, or other intangible losses, arising out of or in connection with these Terms or the Service.
14.3 Subject to clause 14.1, PixaStack's total aggregate liability arising out of or in connection with these Terms or the Service shall not exceed an amount equal to the total fees paid by you to PixaStack in the 12 months preceding the event giving rise to the claim, or £100, whichever is greater.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
These Terms are governed by the laws of England and Wales. The parties irrevocably agree that the courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter.
If you have any questions about these Terms, please contact us at:
Email: team@pixastack.app