Terms of Service | PixaStack

1. Acceptance of Terms

By accessing and using PixaStack ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Use License

Permission is granted to temporarily access the Service for personal, non-commercial transitory use only. This is the grant of a license, not a transfer of title, and under this license you may not:

Modify or copy the materials
Use the materials for any commercial purpose or for any public display
Attempt to reverse engineer any software contained in the Service
Remove any copyright or other proprietary notations from the materials
Transfer the materials to another person or "mirror" the materials on any other server

3. Account Terms

You are responsible for maintaining the security of your account and password. PixaStack cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.

You are responsible for all content posted and activity that occurs under your account
You must not use the Service for any illegal or unauthorized purpose
You must not, in the use of the Service, violate any laws in your jurisdiction

4. Payment and Billing

Some parts of the Service are billed on a subscription basis. You will be billed in advance on a recurring and periodic basis. Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select.

A valid payment method is required to process payments for subscription plans
All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities
Subscriptions may be cancelled at any time through your account settings

5. Refunds

We issue refunds for contracts only within the first 14 days of the original purchase of the contract. Requests for refunds after this period will be considered on a case-by-case basis.

6. AI-Generated Content and User Responsibility

IMPORTANT: PixaStack uses artificial intelligence to generate content suggestions, captions, and messages. You acknowledge and agree that:

AI Can Make Mistakes: AI-generated content may contain errors, inaccuracies, inappropriate language, or other issues. The AI is a tool to assist you, not a replacement for your judgment.
You Must Review All Content: You are solely responsible for reviewing, editing, and approving all AI-generated content before it is posted, sent, or published. PixaStack is not responsible for any content posted without your review.
Final Approval Required: No AI-generated content will be automatically posted without your explicit approval. You must manually review and approve each piece of content.
Your Responsibility: You are fully responsible for all content posted through your account, whether AI-generated or manually created. You must ensure all content complies with Fanvue's terms of service and applicable laws.

6A. AI Chatbot Feature - Special Terms

IMPORTANT: If you enable the AI Chatbot feature, you acknowledge and expressly agree to the following additional terms:

Automated Messaging: Unlike other AI features, the AI Chatbot sends messages to your fans automatically and in real-time, without requiring your approval for each individual message. By enabling this feature, you authorize PixaStack to send messages on your behalf.
AI Limitations and Errors: The AI Chatbot uses machine learning technology that may generate responses that are incorrect, inappropriate, out of character, or otherwise undesirable. AI technology is inherently imperfect and cannot perfectly replicate human judgment or your personal communication style.
No Guarantee of Accuracy: PixaStack makes no warranty, representation, or guarantee regarding the accuracy, appropriateness, or quality of AI-generated messages. The AI may misunderstand fan messages, provide incorrect information, or respond in ways you would not have chosen.
Full User Responsibility: YOU ARE SOLELY AND ENTIRELY RESPONSIBLE for all messages sent by the AI Chatbot on your account. This includes any consequences arising from those messages, including but not limited to: fan complaints, account issues with Fanvue, lost revenue, damaged reputation, or any other direct or indirect damages.
Monitoring Requirement: You are responsible for regularly monitoring chatbot conversations and disabling the chatbot immediately if you observe any issues. PixaStack provides conversation logs for your review.
Setup and Configuration: The effectiveness of the AI Chatbot depends on the information you provide and the content you make available for sale in your vault. You are responsible for properly configuring the chatbot with accurate information about yourself and your communication style, and ensuring your vault contains appropriate content with correct pricing.
Commission on Bot Revenue: The AI Chatbot builds relationships with fans through conversation, pitches pay-per-view (PPV) content, and generates tips. When the AI Chatbot is active on a model, commission applies to all direct message (DM) revenue generated during that period, including PPV unlocks, tips, and other DM-based purchases. This reflects the bot's role in building fan relationships and driving spending through ongoing engagement. Subscriptions, post/feed sales, and any revenue generated outside of direct messages are never subject to commission. If the chatbot is disabled, commission is not charged on new sales, except where a fan subsequently unlocks a PPV that was previously sent by the bot while it was active. Commission rates vary by tier as described in our pricing. You accept that the chatbot will make sales and engagement decisions on your behalf based on its configuration.
Commission Disputes: If you believe a commission charge is incorrect, you may raise a query directly from the Sales tab in your Chat Dashboard. Queries are reviewed by our team. Raising a query does not suspend or delay payment of outstanding invoices.

CHATBOT COMMISSION BILLING TERMS:

Commission Calculation: Commission is calculated on GROSS revenue - the full amount paid by the fan before any platform fees are deducted by Fanvue. This includes all DM-based revenue (PPV unlocks, tips, and other direct message purchases) while the bot is active. Subscriptions and post/feed sales are excluded.
Weekly Billing Cycle: Commission is billed weekly. Invoices are generated every Monday for the previous week's activity (Monday through Sunday). Your payment method on file will be charged automatically.
Payment Method Required: A valid payment method must be on file to use the AI Chatbot. By enabling the chatbot, you authorize PixaStack to charge your payment method for weekly commission invoices.
Service Suspension for Non-Payment: If a commission invoice remains unpaid after initial billing attempts, the AI Chatbot will be automatically paused for the affected model. The chatbot will not respond to fans until the outstanding balance is paid.
Account Termination and Collections: If commission invoices remain unpaid for 30 days or more, PixaStack reserves the right to: (a) permanently ban the affected model from using the AI Chatbot service; (b) suspend or terminate your entire PixaStack account; and (c) refer the outstanding debt to a third-party collections agency. You agree to pay all costs of collection, including reasonable attorney's fees, if applicable.
Acceptance of Billing Terms: By enabling the AI Chatbot feature, you expressly agree to these commission billing terms and authorize automatic charges to your payment method.

DISCLAIMER OF LIABILITY FOR AI CHATBOT:

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PIXASTACK SHALL NOT BE LIABLE FOR ANY DAMAGES, LOSSES, OR COSTS ARISING FROM OR RELATED TO THE AI CHATBOT FEATURE, INCLUDING BUT NOT LIMITED TO: (a) incorrect or inappropriate messages sent to fans; (b) missed sales opportunities; (c) fan complaints or account issues; (d) pricing errors or incorrect content offers; (e) any misrepresentation of you or your content; (f) any violation of Fanvue's terms of service resulting from chatbot messages; or (g) any other consequences of automated AI messaging. By enabling the AI Chatbot, you expressly waive any claims against PixaStack arising from the chatbot's operation and accept full responsibility for its use.

7. Service Limitations and Platform Nature

PixaStack is a collaboration and scheduling platform. You understand and agree that:

Connection Platform Only: PixaStack facilitates connections between creators for SFS (Shoutout for Shoutout) collaborations. We do not control whether other creators will accept your collaboration requests or post your content.
No Guarantee of Posting: While our automated scheduling system is designed to facilitate content posting, we cannot and do not guarantee that scheduled content will be posted successfully. Technical issues with Fanvue, account restrictions, or other factors beyond our control may prevent posting.
Creator Autonomy: Other creators on the platform are independent users. PixaStack does not control their decisions to accept or decline collaboration requests, or their posting behavior.
Best Efforts Only: We make our best efforts to provide reliable scheduling and automation tools, but cannot guarantee uninterrupted or error-free service.
Third-Party Platform: Fanvue is an independent third-party platform. PixaStack is not affiliated with, endorsed by, or controlled by Fanvue. Changes to Fanvue's platform, API, or policies may affect our Service.

8. Content and Conduct

Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, or other material. You are responsible for the content that you post on or through the Service, including its legality, reliability, and appropriateness.

You retain all rights to any content you submit, post or display on the Service
We reserve the right to remove any content that violates these Terms
You may not use the Service to transmit any malicious code or engage in harmful activities
You must comply with all applicable laws and Fanvue's terms of service when posting content

9. Intellectual Property

The Service and its original content (excluding content provided by users), features, and functionality are and will remain the exclusive property of PixaStack and its licensors. The Service is protected by copyright, trademark, and other laws.

10. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever, including without limitation if you breach the Terms.

If we receive complaints about your behavior, whether abusive or otherwise, or if we determine that your conduct is not in the spirit of the SFS (Shoutout for Shoutout) collaboration system, we reserve the right to terminate your account immediately without refund. This includes, but is not limited to:

Harassment, abuse, or threatening behavior toward other users
Fraudulent or deceptive practices in SFS collaborations
Failure to honor accepted SFS collaboration agreements
Spam, bot activity, or other automated misuse of the platform
Violation of other users' intellectual property or privacy
Any conduct that undermines the collaborative nature of the platform

11. Limitation of Liability

In no event shall PixaStack, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Service.

12. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

13. Contact Us

If you have any questions about these Terms, please contact us at:

Email: team@pixastack.app

Terms and Conditions